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Server IP(s): .36 .48 .157 .201 .203
ENCORE by Netsteps - System Integration & Customization Services

NetSteps Service Offerings

Customized service solutions tailored to meet your business needs

 

NetSteps provides customers with support services, maintenance, training, and professional services, to ensure their success and best possible value from our products. NetSteps is dedicated to providing our customers with solutions (products & services) that promote distributor retention, growth, productivity, and profit.


NetSteps offers two tiers of subscription-based
Support Service  -   “Standard” and “Premium”. 


ENCORE Standard Support ENCORE Premium Support
  • 7x24 - 4 hour response for Severity 1 issues
  • 8x5 - 24 hour response for Severity 2 issues
  • 8x5 - 48 hour response for Severity 3 & Severity 4 issues
  • 800# + Email Support
  • 7x24 - 1 hour response for Severity 1 Issues
  • 8x5 - 8 hour response for Severity 2 Issues
  • 8x5 - 48 hour response for Severity 3 & Severity 4 issues
  • Escalation to senior-level support resource based on elapsed time
  • Priority 800# + Email Support
  • Designated Support Contact



 
Additional Services
Ongoing software maintenance and upgrades
Field user training, administration & more
Emergency response and systems monitoring
Professional consultation, systems integration & more
Get a private audition of the ENCORE suite Call us to discuss the requirements of your business and see how ENCORE can provide the solution you need. Contact Us